Contact information

Shipping Policy

True Cellular Formulas is committed to ensuring secure and timely delivery of all orders. The shipping policies are as follows:

  • Signature Requirement: Large dollar amount orders may require a signature upon delivery to ensure secure receipt. This is determined at True Cellular Formulas’ discretion to provide added security for valuable shipments.
  • Expedited Shipping: If you require expedited shipping options, please contact our Support Team at support@truecellularformulas.com prior to placing your order. We will do our best to accommodate your shipping needs.
  • Return Shipping Fees: Please note that any returns processed will not include reimbursement for original shipping fees, and return shipping costs are the responsibility of the Account Holder.

For any questions or further assistance with shipping, don’t hesitate to reach out to our Support Team.

Return Policy 

True Cellular Formulas accepts returns on unopened items within 30 days of purchase. Returned items must be in their original, unopened condition to qualify for a refund or exchange.

Please note:

  • Return Shipping: True Cellular Formulas does not cover return shipping costs and will not provide return labels. The Account Holder is responsible for any shipping fees associated with the return.
  • Refund Processing: Upon receipt and inspection of the returned item, a refund will be issued for the product amount, excluding any original shipping costs.

International Wholesale Account Policy

Wholesale accounts are generally limited to entities within the United States. However, True Cellular Formulas may approve international accounts on a case-by-case basis, with the following conditions:

  • Taxes and Duty Fees: International Account Holders are solely responsible for any applicable taxes, duty fees, or import charges related to their order.
  • Customs and Shipping Risk: True Cellular Formulas is not liable for any customs seizures, lost, delayed, or destroyed packages. Account Holders should verify with their local customs agency to confirm that True Cellular Formulas products are eligible for import before placing an order.
  • Return and Refund Policy for International Orders: International orders are not eligible for returns or refunds.